Privacy Commitment
This Privacy Commitment applies to personal information and sensitive personal data or information, including confidential information (“Customer Information”) belonging to the customers, potential customers, and other users of the services (“Customer(s)” or “you”) of Qwick Loans Limited, its affiliates, and group companies (collectively, “Qwick Loans,” “we,” “our,” or “us”).
By using this website, mobile applications, custom extensions, or availing products and services via online or offline platforms including bank branches, other points of sales, third-party platforms, or through communications by electronic means or otherwise, or any other mode/platform communicated/introduced by Qwick Loans from time to time (collectively, the “Services”), Qwick Loans may collect, receive, possess, store, use, handle, transfer, retain, and otherwise process Customer Information. By using or accessing our Services, you confirm that you have read and agreed to be bound by this Privacy Commitment and consent to the collection, receipt, possession, storage, usage, handling, processing, transfer, and retention of your Customer Information by Qwick Loans as described in this Privacy Commitment.
Qwick Loans is strongly committed to protecting the privacy of its Customers and has taken all necessary and reasonable measures to protect the confidentiality of Customer Information and its transmission.
Customer Information
Customer Information includes, without limitation, the following categories of personal data/sensitive personal data that we may collect, receive, possess, store, use, handle, transfer, and otherwise process as per applicable laws:
- Data about you: This may include, without limitation, your name, user IDs, signature, email addresses, phone numbers, addresses, KYC/identity documents (e.g., Aadhaar and PAN), biometric data, communications with us, device and location data, information about how you use our Services, etc.
- Financial data: This includes, without limitation, information about your bank account details, financial information, payment credentials, transaction data, loan details such as amounts, lending history, and repayments, credit history, and income details.
- Marketing and communications data: This includes, without limitation, your preferences relating to receiving marketing messages from us and our service providers, and your communication preferences.
You must ensure that all Customer Information that you provide us with is accurate, up-to-date, and true. You will be responsible for any errors, discrepancies, or inaccuracies in the Customer Information you share with us, except for such Customer Information that has been verified through KYC processes set out by applicable law and backed by documentary proof. When you use our Services, we make best efforts to provide you with the ability to access and correct inaccurate or deficient Customer Information, subject to any legal requirements.
Collection of Customer Information
We are required to collect Customer Information to provide you with the Services and comply with our contractual obligations and applicable law. If you do not wish to provide such Customer Information as and when requested by us, it will diminish our ability to perform our obligations under the arrangement we have with you or are trying to enter into with you (e.g., to provide you with features of the Services). Consequently, we may be constrained to cancel or limit your access to the Services (or part thereof).
We use different methods to collect Customer Information from and about you, including, without limitation, through:
- Direct interactions: This includes Customer Information you consent to give us when you use our Services or interact with us, including, without limitation, when you:
- Create an account with us;
- Use the Services or carry out other activities in connection with the Services;
- Consent to receiving marketing communications; or
- Report a problem with the Services, give us feedback, or contact us.
- Automated technologies or interactions: When you use the Services, we may automatically collect data about your equipment, browsing actions, and patterns. We collect this data using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive such data about you if you visit other websites that use our cookies.
- Third parties or publicly available sources: We receive Customer Information from publicly available sources as well as various third parties, such as our service providers, credit bureaus, partners, alliance partners, group companies, agents, affiliates, and government portals.
Cookies
The Qwick Loans website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies, which are text files containing small amounts of information (this does not include personal sensitive information) that are downloaded to your device when you visit a website to provide you with a personalized browsing experience. Cookies do many different jobs, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. These cookies collect analytics information about how you use a website (e.g., often visited pages).
We may contact third-party service providers to assist us in better understanding our site visitors. These service providers may use the information collected on our behalf to help us conduct and improve our Services.
Additionally, you may encounter cookies or other similar devices placed by third parties on certain pages of the website. We do not control the use of cookies by third parties. All information collected by third-party cookies is aggregated and therefore anonymous.
You are free to disable or delete these cookies by changing your web browser settings. Qwick Loans is not responsible for cookies placed in Customers’ devices by any third party and the information collected thereby.
Use of Customer Information
We will only use your Customer Information as permitted under applicable law or pursuant to contractual obligations. Most commonly, we will use your Customer Information to perform the Services or comply with a legal/contractual obligation. We use your Customer Information without limitation for the following purposes:
- To verify your identity to register you as a Customer, and create and operate your account(s) with us;
- To provide the Services to you;
- To process payments made through our Services;
- To comply with legal obligations;
- To administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations;
- For risk control, fraud detection, and prevention;
- To perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
- To respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims;
- To improve customer service to effectively respond to your service requests and support needs;
- To improve the functionality of our Services based on the information and feedback we receive from you;
- To send notifications to manage our relationship with you, including to notify you of changes to our Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services;
- To monitor trends and personalize your experience;
- To market and advertise the Services to you;
- To improve our business; and
- To conduct training and AI-based skill training.
Disclosure of Customer Information
Qwick Loans undertakes not to disclose Customer Information to any person unless such action is necessary to:
- Offer and provide our Services, including for the purposes set out above;
- Conform to legal requirements or comply with legal processes;
- Protect or defend Qwick Loans’ or its affiliates or group companies’ rights, interests, or property;
- Enforce the terms and conditions of the Services; or
- Protect the interests of Qwick Loans, its affiliates, group companies, members, constituents, or other persons.
To provide you with the Services, we may sometimes share confidential information about or belonging to Qwick Loans. We expect that you will keep such information confidential and not share it with any third party. Your failure to keep this information confidential could result in loss to Qwick Loans, and if such failure occurs, Qwick Loans reserves the right to suspend Services being offered to you in addition to its other rights and remedies.
Qwick Loans will limit the collection and use of Customer Information to a need-to-know basis to deliver better service to Customers. Qwick Loans may share or store and otherwise transfer Customer Information to third parties (including our affiliates, group companies, successors, service providers, vendors, and partners), subject to suitable confidentiality obligations, and in accordance with contractual terms, applicable laws, and our instructions, to render the Services to you and to enable us to provide you with information about the Services. While due to the size and complexity of our operations, it is not possible for us to name each of the third parties in this Privacy Commitment. Such third parties may include but not be limited to:
- Any revenue service or tax authority, including the Income Tax Department, if obliged to do so under applicable regulations.
- Overseas regulators and authorities in connection with their duties (such as crime prevention).
- Anyone to whom we may transfer our rights and/or obligations.
- Any other person or organization after a restructure, sale, or acquisition, as long as that person uses your information for the same purposes as it was originally given to us or used by us (or both).
- Credit reference, identity, and address verification organizations who may record and use your information and disclose it to other lenders, financial services organizations, and insurers. Your information may be used by those third parties to make assessments in relation to your creditworthiness for debt tracing.
- Fraud prevention agencies and law enforcement agencies who will use it to prevent fraud and money laundering and to verify your identity if false or inaccurate information is provided by you and fraud is identified. We, fraud prevention agencies, and law enforcement agencies may access and use your information, for example, when:
- Checking details on applications for credit and credit-related or other facilities;
- Managing credit and credit-related accounts or facilities;
- Recovering debt;
- Checking details on proposals and claims for all types of insurance.
- Other product and service providers for products and services that you have agreed to avail of or are being referred to.
– Service providers as appointed from time to time for operational support to the Bank.
Any person/organization as required under applicable law, regulations, or the directive of any court or authority, regulator, or government body having jurisdiction over us or Qwick Loans’ group companies.
- Any person/organization as directed or consented to by you.
- Any person/organization as required for offering the Services to you and/or as set out in this Privacy Commitment.
Data Security
Qwick Loans will ensure the confidentiality and security of your Customer Information to prevent its loss, misuse, alteration, or unauthorized disclosure, taking all reasonable measures. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect, receive, possess, store, use, handle, transfer, retain, and otherwise process. Access to Customer Information is limited to those employees, agents, contractors, and other third parties who have a business need to know and are subject to contractual and legal confidentiality obligations. They will only process your Customer Information on our instructions.
Retention of Customer Information
Qwick Loans will retain your Customer Information for as long as necessary to fulfil the purposes for which we collected it or as required by applicable laws. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Customer Information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements.
Changes to this Privacy Commitment
Qwick Loans reserves the right to amend this Privacy Commitment from time to time to reflect changes in law, regulatory requirements, and our privacy practices. The most current version of the Privacy Commitment will be posted on our website, and we will notify you of any significant changes through our website or other means of communication.
Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Commitment or how we handle your Customer Information, please contact us support@qwickloans.com.
By using our Services, you consent to the collection, use, and disclosure of your Customer Information as described in this Privacy Commitment.